Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 449 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) saying your name
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
9. 9.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) noting key details (d) mumbling your name
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) noting key details
13. 13.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) asking “Is now okay?” (d) speaking clearly
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) noting key details
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) speaking clearly (d) a noisy background
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) stating why you called
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) mumbling your name
22. 22.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
23. 23.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) greeting first
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) chatting to others
26. 26.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) saying thank you (d) not saying who you are
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) calling very late (d) mumbling your name
29. 29.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
35. 35.True or false: “calling very late” is a polite phone habit. (a) False (b) True
36. 36.True or false: “noting key details” is a rude phone habit. (a) True (b) False
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True

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