Phone manners — Interview skills for students

Tip

Greet, name, reason — “say hello, your name and why you are calling — then listen”

1. Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye.
2. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates.
3. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

Use it for: Calling a school or college office, enquiring about admission, internships and part-time jobs, and confirming interview times.

Worked example: 📞 Polite or rude on the phone: not saying who you are? → a rude phone habit

✏️ Practice

Work it out in your head or on paper, type the answer and press Check. Stuck? Press “Show me how”.

🏁 Lesson 3 test

20 questions. Check each answer, then go to the next one. Get 16 or more right to pass.

🏅 Sign in with Google to earn the 📞 Phone Manners Pro badge when you pass — and a certificate when you finish all 8 lessons of Part 1 · Communication skills. You can still take the test without signing in.

🖨️ Communication Skills Worksheet: Phone Manners

• Worksheet set 1 (PDF)
• Worksheet set 2 (PDF)
• Worksheet set 3 (PDF)