Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 607 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) speaking clearly (d) calling very late
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) calling very late (d) asking “Is now okay?”
3. 3.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) a noisy background (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) chatting to others (d) calling very late
5. 5.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) greeting first
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) saying your name
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) eating while talking (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) calling at a fair time (d) a noisy background
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) noting key details (d) stating why you called
16. 16.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) shouting into the phone (d) hanging up suddenly
17. 17.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
20. 20.True or false: “greeting first” is a polite phone habit. (a) True (b) False
21. 21.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) chatting to others (d) speaking clearly
24. 24.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) mumbling your name
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) mumbling your name
32. 32.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) not saying who you are
40. 40.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit

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