Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 665 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.True or false: “saying your name” is a polite phone habit. (a) True (b) False
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) stating why you called (d) saying your name
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) calling very late
6. 6.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) calling very late
10. 10.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) eating while talking (d) shouting into the phone
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) asking “Is now okay?”
12. 12.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) noting key details (d) asking “Is now okay?”
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) speaking clearly
14. 14.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) speaking clearly (d) asking “Is now okay?”
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) saying your name
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “noting key details” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) noting key details (d) mumbling your name
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) greeting first (d) mumbling your name
26. 26.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) greeting first (d) saying thank you
27. 27.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) chatting to others (d) hanging up suddenly
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) greeting first (d) calling very late
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) calling at a fair time
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) shouting into the phone (d) hanging up suddenly
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit

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