Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 698 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) not saying who you are (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) calling at a fair time
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
4. 4.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) a noisy background (d) noting key details
11. 11.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) noting key details (d) calling very late
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) chatting to others (d) a noisy background
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) greeting first (d) shouting into the phone
21. 21.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) hanging up suddenly (d) stating why you called
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) eating while talking (d) saying thank you
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) a noisy background (d) noting key details
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) greeting first (d) stating why you called
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) chatting to others
30. 30.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
37. 37.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) stating why you called
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) eating while talking (d) saying thank you
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) saying your name (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) hanging up suddenly (d) saying your name

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