Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 712 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) a noisy background (d) noting key details
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) noting key details (d) speaking clearly
6. 6.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) speaking clearly (d) eating while talking
7. 7.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) saying your name (d) calling at a fair time
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) eating while talking (d) shouting into the phone
11. 11.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) mumbling your name (d) a noisy background
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
17. 17.True or false: “noting key details” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) shouting into the phone (d) eating while talking
21. 21.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying your name (d) not saying who you are
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) calling at a fair time
23. 23.True or false: “saying your name” is a rude phone habit. (a) True (b) False
24. 24.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) speaking clearly (d) calling very late
28. 28.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) shouting into the phone (d) eating while talking
29. 29.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) noting key details (d) hanging up suddenly
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) noting key details (d) calling at a fair time
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) eating while talking (d) a noisy background
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
35. 35.True or false: “greeting first” is a rude phone habit. (a) False (b) True
36. 36.True or false: “calling very late” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) noting key details (d) saying your name
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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