Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 820 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) asking “Is now okay?” (d) noting key details
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) eating while talking (d) speaking clearly
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) stating why you called (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) calling at a fair time
8. 8.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.True or false: “calling very late” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling very late (d) saying your name
17. 17.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) stating why you called (d) chatting to others
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) noting key details (d) eating while talking
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) shouting into the phone (d) speaking clearly
24. 24.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) not saying who you are
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) saying your name
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) greeting first (d) speaking clearly
31. 31.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) calling very late
34. 34.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) greeting first (d) calling at a fair time
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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