Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 894 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) mumbling your name (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) eating while talking
5. 5.True or false: “noting key details” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) shouting into the phone (d) noting key details
9. 9.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) calling at a fair time (d) calling very late
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) speaking clearly (d) stating why you called
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) calling at a fair time (d) shouting into the phone
14. 14.True or false: “calling very late” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) noting key details (d) eating while talking
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) mumbling your name (d) calling very late
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) mumbling your name (d) chatting to others
35. 35.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) greeting first (d) shouting into the phone

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