Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 896 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) chatting to others (d) calling at a fair time
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) shouting into the phone (d) calling at a fair time
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) speaking clearly
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) calling very late (d) chatting to others
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) chatting to others (d) calling at a fair time
10. 10.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) saying thank you (d) a noisy background
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) calling at a fair time (d) saying your name
19. 19.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
21. 21.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) shouting into the phone (d) mumbling your name
23. 23.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) chatting to others (d) shouting into the phone
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “noting key details” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) saying your name (d) not saying who you are
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
30. 30.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) calling at a fair time (d) saying thank you
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
33. 33.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) stating why you called (d) saying your name
34. 34.True or false: “calling very late” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) noting key details (d) stating why you called

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