Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 91 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) saying thank you
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) eating while talking (d) shouting into the phone
6. 6.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) noting key details (d) asking “Is now okay?”
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) not saying who you are (d) eating while talking
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) calling very late
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) saying your name (d) greeting first
11. 11.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) stating why you called (d) saying your name
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) greeting first (d) shouting into the phone
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) mumbling your name
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) saying thank you (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) greeting first (d) noting key details
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “noting key details” is a rude phone habit. (a) True (b) False
40. 40.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students