Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 921 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) mumbling your name (d) asking “Is now okay?”
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) a noisy background (d) eating while talking
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) greeting first
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling very late (d) saying your name
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
9. 9.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) chatting to others (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) not saying who you are
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) saying your name (d) stating why you called
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
17. 17.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “saying your name” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) hanging up suddenly
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) a noisy background
25. 25.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) chatting to others (d) not saying who you are
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) calling very late
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying your name (d) calling very late
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
32. 32.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
33. 33.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) saying your name (d) mumbling your name
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
39. 39.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
40. 40.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”

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