Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 928 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) a noisy background (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) speaking clearly (d) greeting first
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) chatting to others (d) speaking clearly
5. 5.True or false: “saying your name” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) shouting into the phone
7. 7.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying thank you (d) shouting into the phone
10. 10.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) a noisy background
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) stating why you called (d) saying your name
21. 21.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) asking “Is now okay?”
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) shouting into the phone (d) noting key details
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) a noisy background (d) mumbling your name
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
25. 25.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) mumbling your name (d) not saying who you are
29. 29.True or false: “greeting first” is a polite phone habit. (a) True (b) False
30. 30.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
31. 31.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) greeting first (d) noting key details
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) saying thank you (d) mumbling your name
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) noting key details (d) shouting into the phone
39. 39.True or false: “saying your name” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) eating while talking (d) hanging up suddenly

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