Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 93 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) mumbling your name (d) eating while talking
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) speaking clearly (d) noting key details
4. 4.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
6. 6.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) stating why you called (d) greeting first
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) greeting first (d) speaking clearly
9. 9.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) stating why you called
11. 11.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) chatting to others (d) saying thank you
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) saying thank you (d) saying your name
14. 14.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) chatting to others
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) chatting to others (d) shouting into the phone
16. 16.True or false: “saying your name” is a rude phone habit. (a) True (b) False
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying thank you (d) noting key details
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) noting key details
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) greeting first (d) chatting to others
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) a noisy background (d) mumbling your name
24. 24.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
26. 26.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying thank you (d) calling at a fair time
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) noting key details
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) mumbling your name (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) shouting into the phone (d) greeting first
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) hanging up suddenly (d) eating while talking
34. 34.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) mumbling your name
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) calling at a fair time (d) mumbling your name

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