Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 933 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
2. 2.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) calling at a fair time (d) chatting to others
3. 3.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
9. 9.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) not saying who you are (d) asking “Is now okay?”
11. 11.True or false: “noting key details” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) a noisy background
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
18. 18.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) saying your name (d) stating why you called
20. 20.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) saying your name (d) hanging up suddenly
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) chatting to others (d) noting key details
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) saying thank you
36. 36.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) stating why you called
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) noting key details
38. 38.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
39. 39.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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