Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 947 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) chatting to others (d) stating why you called
2. 2.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.True or false: “noting key details” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) saying thank you (d) greeting first
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) not saying who you are (d) greeting first
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) a noisy background (d) eating while talking
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) shouting into the phone (d) stating why you called
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) eating while talking (d) shouting into the phone
30. 30.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) noting key details (d) saying your name
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) greeting first (d) noting key details
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) stating why you called
36. 36.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
37. 37.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) noting key details (d) chatting to others
38. 38.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling very late (d) mumbling your name
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) hanging up suddenly

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