Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 980 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) a noisy background (d) eating while talking
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) chatting to others (d) saying your name
15. 15.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) calling at a fair time (d) saying your name
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
21. 21.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling at a fair time (d) calling very late
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) saying thank you (d) greeting first
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) noting key details
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) asking “Is now okay?”
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) a noisy background (d) saying your name
34. 34.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) a noisy background (d) not saying who you are
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) saying thank you (d) greeting first

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