Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 999 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) shouting into the phone (d) saying your name
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) noting key details (d) calling very late
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) calling very late (d) eating while talking
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) greeting first (d) hanging up suddenly
12. 12.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) speaking clearly (d) saying your name
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) mumbling your name
14. 14.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) speaking clearly (d) calling at a fair time
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) greeting first (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) calling at a fair time (d) eating while talking
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) shouting into the phone
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) mumbling your name (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) chatting to others (d) hanging up suddenly
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) noting key details (d) calling very late
34. 34.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying your name (d) a noisy background
35. 35.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) stating why you called (d) greeting first
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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