Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 12 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) walking off in anger (d) bringing up old fights
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
9. 9.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) spreading gossip
11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) finding a middle way
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) apologising sincerely
17. 17.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
21. 21.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
25. 25.True or false: “name-calling” makes a conflict worse. (a) False (b) True
26. 26.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) listening without blame
31. 31.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) spreading gossip (d) taking sides at once
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) shouting back
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
36. 36.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) listening without blame
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
39. 39.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
40. 40.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True

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