Leadership · lesson 13 of 24 · free

Solving conflicts — Leadership skills for students

Two teammates want to present; two others want different posters. Conflicts are normal in teams — what matters is how you solve them. Step 1: calm down (nobody listens while angry). Step 2: listen to both sides fully. Step 3: find options together, such as combining the best parts. Step 4: agree on a plan both sides accept.

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Leader's tip

Calm, listen, options, agree — “four steps that turn a fight into a plan”

The four steps in order: calm down → listen to both sides → find options → agree on a plan.
Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely.
Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

Use it for: Arguments in group projects, sports teams, clubs, house events and between friends.

Worked example: 🕊️ When solving a conflict, which comes first: find options or listen to both sides? → listen to both sides

The steps go: calm down → listen to both sides → find options → agree.
Listening to both sides is step 2 and finding options is step 3, so “listen to both sides” comes first.

Check: Try it: next time friends disagree, walk them through the four steps — calm, listen, options, agree ✓

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✓ Written and checked by the TalentJR team · Updated 13 Oct 2026 · How we make our lessons

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🏁 Lesson 13 test

20 questions. Check each answer, then go to the next one. Get 16 or more right to pass.

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🖨️ Leadership Skills Worksheet: Conflict Resolution

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