Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 310 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) saying “I feel…” (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
7. 7.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) finding a middle way
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
14. 14.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
15. 15.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
17. 17.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) using a calm voice
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
22. 22.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) name-calling
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
27. 27.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
31. 31.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
32. 32.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
33. 33.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) using a calm voice (d) focusing on the problem
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) shouting back
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True

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