Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 313 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
5. 5.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) using a calm voice (d) taking sides at once
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
10. 10.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) shouting back
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) apologising sincerely (d) using a calm voice
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
20. 20.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) spreading gossip (d) listening without blame
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
24. 24.True or false: “shouting back” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
26. 26.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) bringing up old fights
27. 27.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) shouting back
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) finding a middle way (d) apologising sincerely
30. 30.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
32. 32.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
35. 35.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
37. 37.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) listening without blame
38. 38.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser

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