Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 409 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) shouting back
2. 2.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
4. 4.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
6. 6.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) spreading gossip (d) listening without blame
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) finding a middle way
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
15. 15.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
17. 17.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
19. 19.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) name-calling (d) listening without blame
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
22. 22.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) saying “I feel…”
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) walking off in anger
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
31. 31.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) using a calm voice (d) saying “I feel…”
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) apologising sincerely
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
38. 38.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
39. 39.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) shouting back (d) spreading gossip
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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