Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 412 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
2. 2.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
3. 3.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) using a calm voice
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
10. 10.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
11. 11.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) listening without blame
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) spreading gossip (d) listening without blame
19. 19.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) walking off in anger (d) saying “I feel…”
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) saying “I feel…”
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) using a calm voice
27. 27.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) spreading gossip
31. 31.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) bringing up old fights
33. 33.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3

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