Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 419 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
3. 3.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) saying “I feel…”
5. 5.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
7. 7.True or false: “shouting back” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
10. 10.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) name-calling (d) apologising sincerely
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
17. 17.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) shouting back (d) saying “I feel…”
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) finding a middle way (d) listening without blame
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) finding a middle way
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) focusing on the problem
28. 28.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
33. 33.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
35. 35.True or false: “shouting back” helps solve a conflict. (a) False (b) True
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
37. 37.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) shouting back (d) taking sides at once
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) listening without blame (d) focusing on the problem
40. 40.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak

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