Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 503 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) saying “I feel…” (d) listening without blame
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
5. 5.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) finding a middle way
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
7. 7.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
9. 9.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) bringing up old fights (d) name-calling
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) bringing up old fights
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
21. 21.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) bringing up old fights (d) shouting back
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) using a calm voice
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
28. 28.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) using a calm voice (d) spreading gossip
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
30. 30.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
32. 32.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) listening without blame
33. 33.True or false: “name-calling” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) shouting back
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
38. 38.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) listening without blame (d) taking sides at once
39. 39.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) finding a middle way
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes

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