Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 632 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
2. 2.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
3. 3.True or false: “name-calling” helps solve a conflict. (a) False (b) True
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) finding a middle way (d) focusing on the problem
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) walking off in anger
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
11. 11.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) finding a middle way
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) finding a middle way
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
18. 18.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) spreading gossip
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) name-calling
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
29. 29.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
30. 30.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
31. 31.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) shouting back
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
37. 37.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
40. 40.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) bringing up old fights (d) walking off in anger

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