Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 709 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” helps solve a conflict. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) taking sides at once
3. 3.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) bringing up old fights
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) name-calling (d) finding a middle way
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
12. 12.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
13. 13.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
19. 19.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
20. 20.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
23. 23.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) walking off in anger
25. 25.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
26. 26.True or false: “name-calling” makes a conflict worse. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) saying “I feel…”
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
30. 30.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
32. 32.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
37. 37.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) listening without blame (d) finding a middle way
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
40. 40.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”

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