Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 716 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) finding a middle way
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
3. 3.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) walking off in anger
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) using a calm voice
7. 7.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
8. 8.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) listening without blame (d) walking off in anger
9. 9.True or false: “shouting back” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) finding a middle way
13. 13.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
14. 14.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) name-calling
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) finding a middle way (d) focusing on the problem
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) finding a middle way (d) listening without blame
25. 25.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) taking sides at once
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) bringing up old fights (c) listening without blame (d) focusing on the problem
28. 28.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) shouting back (d) spreading gossip
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
33. 33.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
34. 34.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) apologising sincerely (d) walking off in anger
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) bringing up old fights (d) name-calling
37. 37.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) shouting back (d) bringing up old fights
39. 39.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down

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