Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 742 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
2. 2.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
3. 3.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) using a calm voice
4. 4.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) apologising sincerely (d) using a calm voice
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) apologising sincerely
7. 7.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
9. 9.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
10. 10.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) listening without blame
16. 16.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) finding a middle way
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) name-calling (d) finding a middle way
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) focusing on the problem
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) spreading gossip (d) using a calm voice
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) listening without blame (d) using a calm voice
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
24. 24.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
25. 25.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) name-calling (d) walking off in anger
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) shouting back (d) walking off in anger
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
30. 30.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) walking off in anger
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
33. 33.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
38. 38.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) walking off in anger
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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