Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 859 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
2. 2.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
3. 3.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) finding a middle way (d) shouting back
7. 7.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) focusing on the problem (d) shouting back
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
9. 9.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) spreading gossip
10. 10.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
13. 13.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
14. 14.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
15. 15.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) saying “I feel…”
20. 20.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) using a calm voice (d) name-calling
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) listening without blame
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
35. 35.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
36. 36.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) apologising sincerely
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
40. 40.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) finding a middle way (d) name-calling

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