Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 916 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
3. 3.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
4. 4.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) using a calm voice
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) bringing up old fights (d) listening without blame
8. 8.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) bringing up old fights
9. 9.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
11. 11.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
13. 13.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) using a calm voice
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
19. 19.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) apologising sincerely (d) bringing up old fights
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
22. 22.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) shouting back (d) apologising sincerely
26. 26.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
32. 32.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
34. 34.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
35. 35.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
37. 37.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) shouting back
38. 38.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together

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