Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 11 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) admitting you don’t know (d) staying calm
2. 2.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) staying calm (d) arguing angrily
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
9. 9.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
11. 11.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
12. 12.Which of these is a good Q&A habit? (a) repeating the question (b) arguing angrily (c) interrupting the asker (d) rolling your eyes
13. 13.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
14. 14.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
15. 15.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
16. 16.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
18. 18.🔍 Which is the odd one out? (a) admitting you don’t know (b) making up an answer (c) keeping answers short (d) thanking the asker
19. 19.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
20. 20.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
21. 21.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) rolling your eyes (d) repeating the question
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
24. 24.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) arguing angrily (d) making up an answer
25. 25.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
26. 26.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
27. 27.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
28. 28.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
29. 29.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
30. 30.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
31. 31.Which of these is a poor Q&A habit? (a) staying calm (b) keeping answers short (c) a ten-minute answer (d) thanking the asker
32. 32.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) staying calm (d) admitting you don’t know
33. 33.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) arguing angrily (d) keeping answers short
34. 34.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
35. 35.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) arguing angrily (d) a ten-minute answer
36. 36.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
37. 37.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
38. 38.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) thanking the asker (d) arguing angrily
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
40. 40.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) politely ask again (c) pretend you heard (d) walk away

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