Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 192 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) repeating the question (d) answering only friends
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
5. 5.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
6. 6.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
8. 8.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) questions and answers (d) quick and amazing
9. 9.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
10. 10.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) rolling your eyes (d) keeping answers short
11. 11.Which of these is a good Q&A habit? (a) thanking the asker (b) answering only friends (c) interrupting the asker (d) making up an answer
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
13. 13.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
14. 14.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) ignore them all (d) shout over them
15. 15.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Any more silly ones?”
16. 16.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.Which of these is a good Q&A habit? (a) repeating the question (b) a ten-minute answer (c) arguing angrily (d) rolling your eyes
18. 18.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
20. 20.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) keeping answers short (d) interrupting the asker
21. 21.🔍 Which is the odd one out? (a) admitting you don’t know (b) a ten-minute answer (c) answering only friends (d) arguing angrily
22. 22.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) keeping answers short (b) a ten-minute answer (c) admitting you don’t know (d) thanking the asker
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
26. 26.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) arguing angrily (d) admitting you don’t know
27. 27.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
28. 28.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
29. 29.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
30. 30.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
31. 31.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
32. 32.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
33. 33.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
34. 34.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
36. 36.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) answering only friends (d) looking at everyone
37. 37.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
38. 38.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
39. 39.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) interrupting the asker (d) looking at everyone
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly

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