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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 195 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
  2. 2.🔍 Which is the odd one out? (a) answering only friends (b) keeping answers short (c) admitting you don’t know (d) staying calm
  3. 3.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  4. 4.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) staying calm (d) making up an answer
  5. 5.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  6. 6.🔍 Which is the odd one out? (a) rolling your eyes (b) arguing angrily (c) making up an answer (d) staying calm
  7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  8. 8.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  9. 9.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  12. 12.Which of these is a poor Q&A habit? (a) interrupting the asker (b) thanking the asker (c) staying calm (d) admitting you don’t know
  13. 13.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) a ten-minute answer (d) repeating the question
  15. 15.Which of these is a good Q&A habit? (a) looking at everyone (b) making up an answer (c) rolling your eyes (d) interrupting the asker
  16. 16.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) making up an answer (d) keeping answers short
  17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  18. 18.Which of these is a good Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) making up an answer (d) answering only friends
  19. 19.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) repeating the question (d) arguing angrily
  20. 20.🔍 Which is the odd one out? (a) staying calm (b) interrupting the asker (c) repeating the question (d) admitting you don’t know
  21. 21.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) questions and answers (d) quiz and award
  22. 22.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  23. 23.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  24. 24.Which of these is a good Q&A habit? (a) answering only friends (b) arguing angrily (c) a ten-minute answer (d) thanking the asker
  25. 25.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  26. 26.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  27. 27.Which of these is a good Q&A habit? (a) repeating the question (b) making up an answer (c) interrupting the asker (d) answering only friends
  28. 28.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) listen till they finish (d) interrupt them
  29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  31. 31.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  32. 32.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) looking at everyone (d) keeping answers short
  33. 33.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  34. 34.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
  35. 35.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  36. 36.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  37. 37.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) politely ask again (d) pretend you heard
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
  40. 40.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped

Answer key

  1. say you will find out
  2. answering only friends
  3. answer briefly
  4. making up an answer
  5. a polite reply
  6. staying calm
  7. listen to the question
  8. False
  9. thank the asker
  10. listen to the question
  11. a polite reply
  12. interrupting the asker
  13. False
  14. repeating the question
  15. looking at everyone
  16. making up an answer
  17. an impolite reply
  18. admitting you don’t know
  19. arguing angrily
  20. interrupting the asker
  21. questions and answers
  22. False
  23. True
  24. thanking the asker
  25. True
  26. a poor Q&A habit
  27. repeating the question
  28. listen till they finish
  29. thank the asker
  30. listen to the question
  31. False
  32. a ten-minute answer
  33. a good Q&A habit
  34. take them one by one
  35. a good Q&A habit
  36. True
  37. politely ask again
  38. an impolite reply
  39. a polite reply
  40. listen to the question

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