Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 263 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) staying calm (b) arguing angrily (c) repeating the question (d) looking at everyone
2. 2.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
4. 4.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) interrupt them (d) look at your notes
5. 5.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
6. 6.Which of these is a good Q&A habit? (a) thanking the asker (b) rolling your eyes (c) arguing angrily (d) interrupting the asker
7. 7.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
8. 8.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) interrupting the asker (d) keeping answers short
9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) walk away (d) guess and answer
10. 10.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) ignore them all (d) shout over them
11. 11.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
12. 12.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) making up an answer (d) keeping answers short
13. 13.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🙋 What does “Q&A” stand for? (a) questions and answers (b) queue and arrive (c) quiz and award (d) quick and amazing
15. 15.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
18. 18.🔍 Which is the odd one out? (a) making up an answer (b) arguing angrily (c) thanking the asker (d) answering only friends
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
20. 20.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) repeating the question (d) rolling your eyes
21. 21.🔍 Which is the odd one out? (a) arguing angrily (b) staying calm (c) a ten-minute answer (d) making up an answer
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
23. 23.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) repeating the question (d) staying calm
24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
25. 25.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
26. 26.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
27. 27.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
28. 28.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) staying calm (d) admitting you don’t know
29. 29.Which of these is a good Q&A habit? (a) making up an answer (b) admitting you don’t know (c) rolling your eyes (d) a ten-minute answer
30. 30.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
31. 31.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) interrupting the asker (d) repeating the question
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
33. 33.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
34. 34.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) making up an answer (d) answering only friends
36. 36.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
38. 38.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) looking at everyone (d) thanking the asker
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
40. 40.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit

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