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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 325 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  2. 2.Which of these is a poor Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) thanking the asker (d) keeping answers short
  3. 3.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  4. 4.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Does that help?”
  5. 5.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  6. 6.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) ignore them all (d) take them one by one
  7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  8. 8.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  9. 9.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  11. 11.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  12. 12.Which of these is a good Q&A habit? (a) repeating the question (b) answering only friends (c) interrupting the asker (d) making up an answer
  13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  14. 14.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  15. 15.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  17. 17.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) admitting you don’t know (d) answering only friends
  18. 18.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  19. 19.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  22. 22.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) questions and answers (d) quiz and award
  23. 23.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) a ten-minute answer (d) answering only friends
  24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  26. 26.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  27. 27.Which of these is a good Q&A habit? (a) interrupting the asker (b) staying calm (c) rolling your eyes (d) arguing angrily
  28. 28.Which of these is a good Q&A habit? (a) making up an answer (b) thanking the asker (c) arguing angrily (d) a ten-minute answer
  29. 29.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  31. 31.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
  32. 32.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  33. 33.Which of these is a poor Q&A habit? (a) looking at everyone (b) interrupting the asker (c) staying calm (d) keeping answers short
  34. 34.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  35. 35.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
  36. 36.Which of these is a good Q&A habit? (a) looking at everyone (b) answering only friends (c) arguing angrily (d) interrupting the asker
  37. 37.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) a ten-minute answer (d) looking at everyone
  38. 38.🔍 Which is the odd one out? (a) staying calm (b) interrupting the asker (c) repeating the question (d) thanking the asker
  39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  40. 40.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False

Answer key

  1. a polite reply
  2. rolling your eyes
  3. False
  4. “Does that help?”
  5. False
  6. take them one by one
  7. a polite reply
  8. a poor Q&A habit
  9. False
  10. a polite reply
  11. a good Q&A habit
  12. repeating the question
  13. an impolite reply
  14. a good Q&A habit
  15. say you will find out
  16. an impolite reply
  17. admitting you don’t know
  18. a good Q&A habit
  19. a poor Q&A habit
  20. a polite reply
  21. answer briefly
  22. questions and answers
  23. keeping answers short
  24. an impolite reply
  25. listen to the question
  26. thank the asker
  27. staying calm
  28. thanking the asker
  29. answer briefly
  30. thank the asker
  31. True
  32. False
  33. interrupting the asker
  34. False
  35. True
  36. looking at everyone
  37. a ten-minute answer
  38. interrupting the asker
  39. listen to the question
  40. False

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