Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 347 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
2. 2.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
4. 4.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
5. 5.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) looking at everyone (d) answering only friends
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
7. 7.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) looking at everyone (d) making up an answer
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
12. 12.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) answering only friends (d) staying calm
14. 14.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) keeping answers short (d) interrupting the asker
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
16. 16.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
18. 18.🔍 Which is the odd one out? (a) interrupting the asker (b) a ten-minute answer (c) keeping answers short (d) making up an answer
19. 19.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
20. 20.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
22. 22.Which of these is a good Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) answering only friends (d) a ten-minute answer
23. 23.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
24. 24.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
25. 25.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
27. 27.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
28. 28.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
29. 29.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) answering only friends (d) staying calm
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
32. 32.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) staying calm (d) looking at everyone
33. 33.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
34. 34.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) questions and answers (d) quick and amazing
35. 35.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
36. 36.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
38. 38.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
39. 39.Which of these is a poor Q&A habit? (a) making up an answer (b) admitting you don’t know (c) repeating the question (d) keeping answers short
40. 40.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True

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