Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 37 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
2. 2.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
4. 4.Which of these is a poor Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) admitting you don’t know (d) thanking the asker
5. 5.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) quick and amazing (d) queue and arrive
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
7. 7.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) thanking the asker (d) making up an answer
8. 8.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Any more silly ones?”
9. 9.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
10. 10.Which of these is a good Q&A habit? (a) repeating the question (b) answering only friends (c) rolling your eyes (d) making up an answer
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
12. 12.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) a ten-minute answer (d) repeating the question
13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
15. 15.🔍 Which is the odd one out? (a) staying calm (b) answering only friends (c) looking at everyone (d) thanking the asker
16. 16.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
17. 17.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) making up an answer (d) interrupting the asker
19. 19.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) repeating the question (d) admitting you don’t know
20. 20.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
21. 21.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) rolling your eyes (d) thanking the asker
22. 22.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
24. 24.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) keeping answers short (d) admitting you don’t know
25. 25.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
26. 26.Which of these is a poor Q&A habit? (a) keeping answers short (b) answering only friends (c) staying calm (d) thanking the asker
27. 27.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) staying calm (d) interrupting the asker
28. 28.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
29. 29.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) say you will find out (d) ignore the question
30. 30.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
31. 31.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
32. 32.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) making up an answer (d) keeping answers short
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
34. 34.🔍 Which is the odd one out? (a) interrupting the asker (b) looking at everyone (c) arguing angrily (d) answering only friends
35. 35.Which of these is a poor Q&A habit? (a) rolling your eyes (b) repeating the question (c) thanking the asker (d) keeping answers short
36. 36.Which of these is a good Q&A habit? (a) staying calm (b) arguing angrily (c) a ten-minute answer (d) rolling your eyes
37. 37.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) thanking the asker (d) a ten-minute answer
39. 39.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False

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