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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 388 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) pretend you heard (d) politely ask again
  2. 2.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) answering only friends (d) staying calm
  3. 3.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  4. 4.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) repeating the question (d) making up an answer
  5. 5.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) rolling your eyes (d) repeating the question
  6. 6.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) keeping answers short (d) looking at everyone
  7. 7.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  13. 13.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) keeping answers short (d) making up an answer
  14. 14.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  15. 15.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  16. 16.Which of these is a poor Q&A habit? (a) arguing angrily (b) staying calm (c) repeating the question (d) admitting you don’t know
  17. 17.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  19. 19.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  20. 20.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) say you will find out (d) make up an answer
  21. 21.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  22. 22.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  23. 23.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  24. 24.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  25. 25.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  26. 26.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  28. 28.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  29. 29.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) looking at everyone (d) rolling your eyes
  30. 30.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  31. 31.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  32. 32.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  33. 33.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) start packing up (d) interrupt them
  34. 34.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  35. 35.🔍 Which is the odd one out? (a) repeating the question (b) answering only friends (c) staying calm (d) looking at everyone
  36. 36.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) staying calm (d) keeping answers short
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  39. 39.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
  40. 40.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True

Answer key

  1. politely ask again
  2. staying calm
  3. a poor Q&A habit
  4. making up an answer
  5. rolling your eyes
  6. interrupting the asker
  7. a good Q&A habit
  8. answer briefly
  9. an impolite reply
  10. a polite reply
  11. a polite reply
  12. listen to the question
  13. making up an answer
  14. a good Q&A habit
  15. False
  16. arguing angrily
  17. True
  18. a polite reply
  19. thank the asker
  20. say you will find out
  21. False
  22. thank the asker
  23. listen to the question
  24. a good Q&A habit
  25. False
  26. True
  27. an impolite reply
  28. a good Q&A habit
  29. looking at everyone
  30. listen to the question
  31. a good Q&A habit
  32. thank the asker
  33. listen till they finish
  34. False
  35. answering only friends
  36. a poor Q&A habit
  37. interrupting the asker
  38. an impolite reply
  39. “Does that help?”
  40. False

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