Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 4 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
2. 2.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
3. 3.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
4. 4.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
6. 6.Which of these is a good Q&A habit? (a) repeating the question (b) rolling your eyes (c) making up an answer (d) arguing angrily
7. 7.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
8. 8.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) thanking the asker (d) repeating the question
9. 9.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) admitting you don’t know (d) making up an answer
10. 10.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) answering only friends (d) arguing angrily
11. 11.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
13. 13.Which of these is a poor Q&A habit? (a) looking at everyone (b) keeping answers short (c) repeating the question (d) making up an answer
14. 14.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) answering only friends (d) staying calm
15. 15.🔍 Which is the odd one out? (a) keeping answers short (b) answering only friends (c) making up an answer (d) rolling your eyes
16. 16.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) answering only friends (d) keeping answers short
17. 17.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) making up an answer (d) a ten-minute answer
18. 18.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) staying calm (b) arguing angrily (c) repeating the question (d) thanking the asker
20. 20.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
21. 21.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) thanking the asker (d) interrupting the asker
22. 22.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.Which of these is a poor Q&A habit? (a) looking at everyone (b) admitting you don’t know (c) repeating the question (d) rolling your eyes
24. 24.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
25. 25.Which of these is a poor Q&A habit? (a) looking at everyone (b) keeping answers short (c) answering only friends (d) thanking the asker
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
28. 28.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) keeping answers short (d) interrupting the asker
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
30. 30.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Happy now?”
31. 31.Which of these is a poor Q&A habit? (a) thanking the asker (b) arguing angrily (c) keeping answers short (d) staying calm
32. 32.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
35. 35.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
36. 36.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
38. 38.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
39. 39.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply

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