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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 420 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) staying calm (d) a ten-minute answer
  2. 2.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) questions and answers (d) quick and amazing
  3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  4. 4.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) politely ask again (c) walk away (d) pretend you heard
  5. 5.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  6. 6.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  8. 8.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
  9. 9.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) a ten-minute answer (d) thanking the asker
  10. 10.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  11. 11.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  12. 12.Which of these is a good Q&A habit? (a) repeating the question (b) a ten-minute answer (c) making up an answer (d) answering only friends
  13. 13.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  14. 14.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) rolling your eyes (d) looking at everyone
  15. 15.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  17. 17.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) answering only friends (d) admitting you don’t know
  18. 18.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
  19. 19.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) keeping answers short (d) interrupting the asker
  20. 20.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) staying calm (d) repeating the question
  21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  22. 22.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  23. 23.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  24. 24.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) interrupting the asker (d) arguing angrily
  25. 25.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
  26. 26.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  27. 27.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) repeating the question (d) looking at everyone
  28. 28.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  29. 29.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  31. 31.Which of these is a poor Q&A habit? (a) looking at everyone (b) admitting you don’t know (c) answering only friends (d) repeating the question
  32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  33. 33.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) shout over them (d) answer only friends
  34. 34.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  37. 37.Which of these is a poor Q&A habit? (a) keeping answers short (b) looking at everyone (c) repeating the question (d) making up an answer
  38. 38.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  40. 40.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Happy now?”

Answer key

  1. staying calm
  2. questions and answers
  3. listen to the question
  4. politely ask again
  5. a polite reply
  6. False
  7. listen to the question
  8. True
  9. a ten-minute answer
  10. a good Q&A habit
  11. a poor Q&A habit
  12. repeating the question
  13. listen to the question
  14. rolling your eyes
  15. False
  16. a polite reply
  17. admitting you don’t know
  18. True
  19. interrupting the asker
  20. arguing angrily
  21. thank the asker
  22. thank the asker
  23. True
  24. thanking the asker
  25. False
  26. False
  27. making up an answer
  28. False
  29. True
  30. a polite reply
  31. answering only friends
  32. thank the asker
  33. take them one by one
  34. a good Q&A habit
  35. an impolite reply
  36. an impolite reply
  37. making up an answer
  38. True
  39. a polite reply
  40. “Does that help?”

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