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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 428 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) thanking the asker (d) rolling your eyes
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  4. 4.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  5. 5.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  6. 6.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  7. 7.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) answering only friends (d) rolling your eyes
  8. 8.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  9. 9.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) making up an answer (d) keeping answers short
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  12. 12.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  13. 13.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Does that help?”
  14. 14.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  16. 16.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
  17. 17.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  19. 19.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) staying calm (d) a ten-minute answer
  20. 20.🔍 Which is the odd one out? (a) looking at everyone (b) repeating the question (c) keeping answers short (d) answering only friends
  21. 21.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) pretend you heard (d) politely ask again
  22. 22.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  23. 23.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  25. 25.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) admitting you don’t know (d) answering only friends
  26. 26.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  27. 27.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  28. 28.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  29. 29.Which of these is a poor Q&A habit? (a) keeping answers short (b) answering only friends (c) staying calm (d) thanking the asker
  30. 30.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) thanking the asker (d) repeating the question
  31. 31.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  32. 32.Which of these is a poor Q&A habit? (a) interrupting the asker (b) staying calm (c) admitting you don’t know (d) repeating the question
  33. 33.Which of these is a poor Q&A habit? (a) staying calm (b) making up an answer (c) admitting you don’t know (d) thanking the asker
  34. 34.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) arguing angrily (d) repeating the question
  35. 35.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) arguing angrily (d) admitting you don’t know
  36. 36.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.🔍 Which is the odd one out? (a) arguing angrily (b) thanking the asker (c) repeating the question (d) keeping answers short
  38. 38.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  39. 39.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) repeating the question (d) a ten-minute answer
  40. 40.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) interrupt them (d) look at your notes

Answer key

  1. rolling your eyes
  2. an impolite reply
  3. a polite reply
  4. True
  5. False
  6. a good Q&A habit
  7. thanking the asker
  8. thank the asker
  9. making up an answer
  10. a polite reply
  11. a polite reply
  12. listen to the question
  13. “Does that help?”
  14. a good Q&A habit
  15. an impolite reply
  16. say you will find out
  17. an impolite reply
  18. answer briefly
  19. staying calm
  20. answering only friends
  21. politely ask again
  22. a good Q&A habit
  23. True
  24. thank the asker
  25. admitting you don’t know
  26. False
  27. listen to the question
  28. an impolite reply
  29. answering only friends
  30. a ten-minute answer
  31. False
  32. interrupting the asker
  33. making up an answer
  34. repeating the question
  35. admitting you don’t know
  36. a poor Q&A habit
  37. arguing angrily
  38. False
  39. repeating the question
  40. listen till they finish

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