Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 452 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
2. 2.🔍 Which is the odd one out? (a) admitting you don’t know (b) rolling your eyes (c) thanking the asker (d) staying calm
3. 3.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) staying calm (d) interrupting the asker
4. 4.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) repeating the question (d) interrupting the asker
5. 5.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
6. 6.Which of these is a good Q&A habit? (a) interrupting the asker (b) a ten-minute answer (c) repeating the question (d) making up an answer
7. 7.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
8. 8.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
11. 11.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
12. 12.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) arguing angrily (d) repeating the question
13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
14. 14.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) interrupting the asker (d) repeating the question
15. 15.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) listen till they finish (d) interrupt them
16. 16.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
19. 19.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
21. 21.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
23. 23.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) arguing angrily (b) admitting you don’t know (c) interrupting the asker (d) a ten-minute answer
25. 25.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
26. 26.Which of these is a good Q&A habit? (a) interrupting the asker (b) a ten-minute answer (c) thanking the asker (d) answering only friends
27. 27.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
29. 29.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
30. 30.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
31. 31.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) rolling your eyes (d) looking at everyone
32. 32.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) thanking the asker (d) staying calm
33. 33.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) arguing angrily (d) thanking the asker
35. 35.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) make up an answer (d) laugh at the asker
36. 36.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
37. 37.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
38. 38.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
40. 40.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False

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