Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 500 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
2. 2.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
5. 5.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
6. 6.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
8. 8.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
9. 9.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) interrupting the asker (d) thanking the asker
10. 10.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
11. 11.Which of these is a poor Q&A habit? (a) staying calm (b) answering only friends (c) looking at everyone (d) admitting you don’t know
12. 12.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) answering only friends (d) keeping answers short
14. 14.Which of these is a poor Q&A habit? (a) staying calm (b) interrupting the asker (c) repeating the question (d) thanking the asker
15. 15.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) repeating the question (d) rolling your eyes
16. 16.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) interrupt them (d) look at your notes
17. 17.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) admitting you don’t know (d) making up an answer
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
19. 19.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
20. 20.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) thanking the asker (d) arguing angrily
21. 21.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) interrupting the asker (d) answering only friends
22. 22.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
24. 24.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
25. 25.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) admitting you don’t know (d) rolling your eyes
26. 26.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
27. 27.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
28. 28.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) making up an answer (d) repeating the question
29. 29.🔍 Which is the odd one out? (a) looking at everyone (b) making up an answer (c) a ten-minute answer (d) answering only friends
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
32. 32.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) looking at everyone (d) arguing angrily
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
35. 35.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
36. 36.Which of these is a poor Q&A habit? (a) making up an answer (b) thanking the asker (c) staying calm (d) admitting you don’t know
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
38. 38.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
40. 40.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit

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