Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 509 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
2. 2.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
3. 3.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
4. 4.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) looking at everyone (d) rolling your eyes
8. 8.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) queue and arrive (d) quick and amazing
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
10. 10.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) keeping answers short (d) rolling your eyes
11. 11.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
12. 12.Which of these is a poor Q&A habit? (a) looking at everyone (b) making up an answer (c) thanking the asker (d) staying calm
13. 13.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) answering only friends (d) keeping answers short
16. 16.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) repeating the question (d) a ten-minute answer
17. 17.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) repeating the question (d) arguing angrily
20. 20.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
22. 22.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) staying calm (d) making up an answer
24. 24.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Happy now?” (d) “Any more silly ones?”
25. 25.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
26. 26.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) staying calm (d) answering only friends
28. 28.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
29. 29.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
30. 30.Which of these is a good Q&A habit? (a) interrupting the asker (b) thanking the asker (c) answering only friends (d) arguing angrily
31. 31.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) interrupting the asker (d) admitting you don’t know
32. 32.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a ten-minute answer (b) thanking the asker (c) looking at everyone (d) keeping answers short
35. 35.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
36. 36.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
37. 37.Which of these is a good Q&A habit? (a) looking at everyone (b) arguing angrily (c) rolling your eyes (d) interrupting the asker
38. 38.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
39. 39.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) looking at everyone (b) thanking the asker (c) keeping answers short (d) making up an answer

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