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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 527 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  2. 2.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  5. 5.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  6. 6.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  7. 7.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  8. 8.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
  10. 10.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
  11. 11.Which of these is a poor Q&A habit? (a) staying calm (b) a ten-minute answer (c) looking at everyone (d) keeping answers short
  12. 12.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) thanking the asker (d) looking at everyone
  13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  14. 14.🙋 What does “Q&A” stand for? (a) questions and answers (b) quick and amazing (c) queue and arrive (d) quiz and award
  15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  17. 17.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) thanking the asker (d) arguing angrily
  18. 18.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) making up an answer (d) thanking the asker
  19. 19.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
  20. 20.Which of these is a poor Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) staying calm (d) thanking the asker
  21. 21.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) take them one by one (d) answer only friends
  22. 22.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) interrupting the asker (d) thanking the asker
  23. 23.Which of these is a poor Q&A habit? (a) answering only friends (b) admitting you don’t know (c) repeating the question (d) looking at everyone
  24. 24.🔍 Which is the odd one out? (a) a ten-minute answer (b) staying calm (c) admitting you don’t know (d) thanking the asker
  25. 25.🙋 While someone asks a question, you should… (a) listen till they finish (b) interrupt them (c) start packing up (d) look at your notes
  26. 26.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) admitting you don’t know (d) keeping answers short
  27. 27.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  31. 31.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  33. 33.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) admitting you don’t know (d) arguing angrily
  34. 34.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  35. 35.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) keeping answers short (d) arguing angrily
  36. 36.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  38. 38.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  39. 39.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
  40. 40.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False

Answer key

  1. a good Q&A habit
  2. True
  3. a polite reply
  4. thank the asker
  5. a good Q&A habit
  6. False
  7. thank the asker
  8. True
  9. politely ask again
  10. a poor Q&A habit
  11. a ten-minute answer
  12. rolling your eyes
  13. a polite reply
  14. questions and answers
  15. a polite reply
  16. a polite reply
  17. arguing angrily
  18. making up an answer
  19. “Does that help?”
  20. interrupting the asker
  21. take them one by one
  22. thanking the asker
  23. answering only friends
  24. a ten-minute answer
  25. listen till they finish
  26. answering only friends
  27. a good Q&A habit
  28. a poor Q&A habit
  29. a polite reply
  30. an impolite reply
  31. a good Q&A habit
  32. an impolite reply
  33. admitting you don’t know
  34. False
  35. keeping answers short
  36. a good Q&A habit
  37. thank the asker
  38. False
  39. False
  40. False

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