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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 537 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  2. 2.Which of these is a poor Q&A habit? (a) interrupting the asker (b) looking at everyone (c) repeating the question (d) staying calm
  3. 3.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) rolling your eyes (d) thanking the asker
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  5. 5.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
  6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  7. 7.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  8. 8.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  9. 9.🔍 Which is the odd one out? (a) answering only friends (b) rolling your eyes (c) staying calm (d) a ten-minute answer
  10. 10.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  11. 11.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  12. 12.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) keeping answers short (d) staying calm
  13. 13.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  14. 14.Which of these is a poor Q&A habit? (a) keeping answers short (b) answering only friends (c) looking at everyone (d) admitting you don’t know
  15. 15.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  16. 16.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  17. 17.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  20. 20.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  21. 21.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  22. 22.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
  23. 23.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) ignore the question (d) make up an answer
  24. 24.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) repeating the question (d) a ten-minute answer
  25. 25.Which of these is a good Q&A habit? (a) interrupting the asker (b) a ten-minute answer (c) repeating the question (d) making up an answer
  26. 26.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  28. 28.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) staying calm (d) answering only friends
  29. 29.Which of these is a good Q&A habit? (a) thanking the asker (b) making up an answer (c) answering only friends (d) arguing angrily
  30. 30.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) looking at everyone (d) a ten-minute answer
  31. 31.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  32. 32.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) staying calm (d) interrupting the asker
  33. 33.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
  34. 34.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  35. 35.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  36. 36.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) politely ask again (d) pretend you heard
  38. 38.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
  39. 39.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) looking at everyone (d) answering only friends
  40. 40.Which of these is a poor Q&A habit? (a) repeating the question (b) making up an answer (c) thanking the asker (d) looking at everyone

Answer key

  1. a polite reply
  2. interrupting the asker
  3. rolling your eyes
  4. an impolite reply
  5. False
  6. a polite reply
  7. False
  8. listen to the question
  9. staying calm
  10. listen to the question
  11. False
  12. arguing angrily
  13. False
  14. answering only friends
  15. answer briefly
  16. True
  17. a good Q&A habit
  18. thank the asker
  19. an impolite reply
  20. thank the asker
  21. False
  22. False
  23. say you will find out
  24. repeating the question
  25. repeating the question
  26. False
  27. an impolite reply
  28. staying calm
  29. thanking the asker
  30. a ten-minute answer
  31. True
  32. interrupting the asker
  33. listen till they finish
  34. a poor Q&A habit
  35. True
  36. a good Q&A habit
  37. politely ask again
  38. “Does that help?”
  39. looking at everyone
  40. making up an answer

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