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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 549 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
  2. 2.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  5. 5.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  6. 6.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
  7. 7.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
  8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  9. 9.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  10. 10.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  11. 11.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  12. 12.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  13. 13.🔍 Which is the odd one out? (a) a ten-minute answer (b) thanking the asker (c) arguing angrily (d) making up an answer
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  15. 15.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) ignore them all (d) take them one by one
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  17. 17.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
  18. 18.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
  19. 19.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  20. 20.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) quick and amazing (d) questions and answers
  21. 21.Which of these is a poor Q&A habit? (a) rolling your eyes (b) thanking the asker (c) looking at everyone (d) repeating the question
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  24. 24.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  26. 26.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) interrupting the asker (d) repeating the question
  27. 27.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  30. 30.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
  31. 31.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) interrupting the asker (d) making up an answer
  32. 32.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  33. 33.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) making up an answer (d) answering only friends
  34. 34.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  36. 36.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) making up an answer (d) admitting you don’t know
  37. 37.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) looking at everyone (d) answering only friends
  38. 38.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) thanking the asker (d) rolling your eyes
  39. 39.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  40. 40.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) thanking the asker (d) arguing angrily

Answer key

  1. True
  2. a good Q&A habit
  3. listen to the question
  4. a polite reply
  5. listen to the question
  6. listen till they finish
  7. politely ask again
  8. answer briefly
  9. a poor Q&A habit
  10. a poor Q&A habit
  11. listen to the question
  12. a good Q&A habit
  13. thanking the asker
  14. an impolite reply
  15. take them one by one
  16. an impolite reply
  17. “Does that help?”
  18. True
  19. False
  20. questions and answers
  21. rolling your eyes
  22. an impolite reply
  23. listen to the question
  24. False
  25. listen to the question
  26. interrupting the asker
  27. a good Q&A habit
  28. a poor Q&A habit
  29. a polite reply
  30. say you will find out
  31. looking at everyone
  32. thank the asker
  33. keeping answers short
  34. a poor Q&A habit
  35. a polite reply
  36. making up an answer
  37. answering only friends
  38. rolling your eyes
  39. a good Q&A habit
  40. arguing angrily

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