Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 554 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) repeating the question (d) staying calm
2. 2.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) arguing angrily (d) looking at everyone
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
4. 4.Which of these is a poor Q&A habit? (a) keeping answers short (b) looking at everyone (c) staying calm (d) interrupting the asker
5. 5.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
9. 9.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
11. 11.Which of these is a poor Q&A habit? (a) answering only friends (b) keeping answers short (c) looking at everyone (d) staying calm
12. 12.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) staying calm (d) arguing angrily
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
14. 14.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
15. 15.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
18. 18.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) looking at everyone (d) making up an answer
19. 19.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
20. 20.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
22. 22.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
23. 23.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
24. 24.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) making up an answer (d) thanking the asker
25. 25.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
26. 26.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) answer only friends (d) ignore them all
27. 27.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) look at your notes (d) interrupt them
28. 28.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
31. 31.Which of these is a poor Q&A habit? (a) looking at everyone (b) rolling your eyes (c) thanking the asker (d) keeping answers short
32. 32.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
33. 33.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
34. 34.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
35. 35.Which of these is a good Q&A habit? (a) interrupting the asker (b) looking at everyone (c) answering only friends (d) arguing angrily
36. 36.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
37. 37.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
38. 38.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
40. 40.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit

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