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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 557 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  2. 2.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  4. 4.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  5. 5.Which of these is a good Q&A habit? (a) arguing angrily (b) thanking the asker (c) a ten-minute answer (d) answering only friends
  6. 6.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
  7. 7.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) shout over them (d) ignore them all
  8. 8.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
  9. 9.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) thanking the asker (d) interrupting the asker
  10. 10.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  13. 13.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) keeping answers short (c) answering only friends (d) interrupting the asker
  15. 15.Which of these is a poor Q&A habit? (a) making up an answer (b) looking at everyone (c) staying calm (d) repeating the question
  16. 16.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
  17. 17.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  18. 18.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
  20. 20.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  21. 21.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  23. 23.🔍 Which is the odd one out? (a) rolling your eyes (b) looking at everyone (c) arguing angrily (d) making up an answer
  24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  25. 25.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) ignore the question (d) laugh at the asker
  26. 26.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  27. 27.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.🔍 Which is the odd one out? (a) looking at everyone (b) keeping answers short (c) arguing angrily (d) repeating the question
  29. 29.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  30. 30.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) arguing angrily (d) staying calm
  31. 31.Which of these is a good Q&A habit? (a) answering only friends (b) keeping answers short (c) making up an answer (d) interrupting the asker
  32. 32.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) pretend you heard (d) guess and answer
  33. 33.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
  34. 34.🔍 Which is the odd one out? (a) a ten-minute answer (b) keeping answers short (c) admitting you don’t know (d) repeating the question
  35. 35.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  36. 36.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) admitting you don’t know (d) answering only friends
  37. 37.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  38. 38.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) a ten-minute answer (b) rolling your eyes (c) interrupting the asker (d) thanking the asker
  40. 40.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) arguing angrily (d) repeating the question

Answer key

  1. False
  2. True
  3. an impolite reply
  4. a good Q&A habit
  5. thanking the asker
  6. listen till they finish
  7. take them one by one
  8. True
  9. interrupting the asker
  10. False
  11. an impolite reply
  12. a polite reply
  13. a poor Q&A habit
  14. keeping answers short
  15. making up an answer
  16. True
  17. a polite reply
  18. False
  19. a polite reply
  20. a good Q&A habit
  21. an impolite reply
  22. a polite reply
  23. looking at everyone
  24. answer briefly
  25. say you will find out
  26. False
  27. a good Q&A habit
  28. arguing angrily
  29. True
  30. staying calm
  31. keeping answers short
  32. politely ask again
  33. “Does that help?”
  34. a ten-minute answer
  35. False
  36. admitting you don’t know
  37. False
  38. True
  39. thanking the asker
  40. arguing angrily

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